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Error Message Starting E.G. Summit

Our office update the Energy Summit to 5.10. We get to activate the programme with the one year licence due in August. We have a standalone version in one and only laptop. Yesterday we started the programm and we get an Error with "computer change" message and that we need to purchase the programm again.

We try to reinstall the programm with no success.

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Abel, since this is more of a unique issue we ask that you first submit a ticket to us regarding it so that we may address this for you directly. I am converting this into a ticket and will merge in a voicemail I see you left recently related to it and we will speak with you shortly regarding it.