If you are encountering a Java Error while trying to activate your license, it is likely that you are either using Microsoft Edge (Java is not supported on this browser), or Java has not been enabled in your browser. If you are using Microsoft Edge, please use either Internet Explorer, Mozilla Firefox, or Google Chrome. If you are using another browser and receiving the error, please follow this link to an article from Java on how to enable Java in your browser. 

If you have any further questions, please contact Technical Support at techsupport@energygauge.com, or submit a ticket directly by following this link.