Not Receiving Correct Credit for Geothermal Heat Pumps or PTAC Units : EnergyGauge Support Center

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Not Receiving Correct Credit for Geothermal Heat Pumps or PTAC Units Print

Modified on: Wed, Apr 27, 2016 at 2:08 PM

We've been made aware of an error that prevents users from getting the correct credit for using a geothermal heat pump or a PTAC and Room Cooling unit. This is because as you enter your proposed efficiency value for your unit, the reference home is matching the value, incorrectly making it a 1:1 ratio.

The solution for now is to send us the file via a support ticket or via email and we will run the reports here and forward them to you. This is a temporary fix because this issue has been resolved internally and will be in the next USA release.

THIS ISSUE IS FIXED IN VERSION 5 and higher.

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