This error may be caused by installing Microsoft Windows update 3102429 (Update that supports Azerbaijani Manat and Georgian Lari currency symbols in Windows). The update is breaking the PDF export in the third-party SAP Crystal Reports component that is used by AYS for writing and printing reports.


At the time of preparing this article, SAP Crystal Reports has no plans to rectify the problem in their report writing component. The possible resolution is to uninstall Microsoft Windows update KB3102429, and if the option is available then mark it as hidden so that it is not accidentally selected again in the future.

Windows 8

To locate and uninstall the update, click “PC Settings” and then locate and click “Control Panel” on the bottom of the screen.  Find and launch “Windows Update”.  The procedure that follows is the same as for Windows 7 below.

Windows 7

Step 1: Launch Windows update, and locate “Installed Updates” at the bottom left of the screen.

Step 2: Locate the list item reading “Update for Microsoft Windows (KB3102429)”.  Select the item and click “Uninstall”.  You will need to reboot your computer to complete the process.

Step 3: Important: To prevent the patch from being reinstalled the next time updates are applied, select “Check for Updates” on the Windows Update main screen and choose the “Important Updates”.  If you see the KB3102429 update in the list, right-click and select “Hide update”.